Support

We're here. A real person reads every email.

· Typical reply time: under 2 business days

General support

Anything that isn't working, billing questions, requests, partnerships.
support@talkknow.app

Privacy & data requests

Access, export, correction, deletion. Email from the address tied to your account.
privacy@talkknow.app

Security issues

Found a bug that could put data at risk? Please email us privately first.
support@talkknow.app

Before you write to us

A lot of issues are quick fixes. If any of these match your situation, try the answer first — you'll be back to your daily question in a minute.

  • Can't sign in / forgot password — tap "Forgot password" on the sign-in screen. The reset email is sent by Firebase and can land in spam.
  • Email verification link expired — sign in and we'll send a new one from the email-verify screen.
  • Pair code says "expired" or "already used" — invite codes expire after 14 days for safety. Generate a fresh one from the pairing screen and send it again.
  • Premium I paid for isn't showing — open the paywall sheet (or You → Manage Plan) and tap Restore purchases. Make sure you're signed in to the same Apple ID / Google account that made the original purchase.
  • Not getting notifications — check You → Notifications inside the app, and make sure system-level notifications are enabled in your phone's Settings.
  • Want to delete your account — see the account deletion page.

Emailing support

When you write to support@talkknow.app, including the following helps us help you faster:

  • The email tied to your TalkKnow account (so we can find it).
  • Your phone and OS version (e.g. iPhone 15, iOS 18.1).
  • The TalkKnow app version (You → About inside the app).
  • A clear description of what happened, what you expected, and (if possible) a screenshot.

Subscription & billing help

Apple and Google process all TalkKnow payments. For refund and billing-history questions, go through the store first — they have direct access to your purchase records:

For full details about plans, auto-renewal, restoring, and cancellation, see our subscription terms page.

Recent changes

A short, plain-English changelog. Versions roll forward together on iOS and Android.

  • 1.0.0 — Launch. Daily question, custom questions, memories with photos and voice notes, knowledge score, three subscription tiers, pairing via invite code, five languages at launch.